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KMID : 0926620090140030083
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Korean Journal of Hospital Management
2009 Volume.14 No. 3 p.83 ~ p.103
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Influence of Physician`s Communication Style and Quality, and Physician-Patient Relationship on Patient Satisfaction
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Im Jee-Hye
Lee Key-Hyo
Paik Soo-Kyung
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Abstract
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The main objective of this study is to investigate the influence of physician’s communication styles and quality, and physician-patient relationship on patient satisfaction for improving physician’s communication which is one of factors
determining service quality in health care services, and providing the suggestion for building the positive physician-patient relationship. Data were collected from 341 inpatients in 13 general hospitals and university hospitals located in Busan Metropolitan City and Kyeongsang-do area using structured self-administered questionnaires.
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KEYWORD
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physician`s communication style and quality, patient satisfaction, patient`s communication receptive attitude, physician-patient relationship
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